Frequently Asked Questions
- Need Help Placing an Order?
- Would you like someone to help you place your order? Please e-mail us or call us! We will either respond with instructions to help you complete your order online OR schedule a call to place the order over the phone.
- Returns & Exchanges
- If you should need to return or exchange item(s) purchased from our online pro shop, please contact (email).
- Items that have not been customized or embroidered may be returned or exchanged within 60 days of purchase. Please follow the instructions below or contact us at the email above.
- For all customized or logo’d items, Vanguard will not accept returns or exchanges. Items ordered with logos are FINAL SALE.
- Returned/Exchanged merchandise must be returned with original tags, unworn, unwashed and unaltered. Shoes must be returned unworn in their original box. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoe box.
- The cost of shipping is not refundable. All merchandise has a built in shipping cost.
- Sale items are final sale.
- For all returns relating to a faulty product or incorrect shipment, Vanguard will demand credit from the vendor at fault so that the customer, the organization, and Vanguard will not have to bear the costs of a faulty product that is returned.
- Plaid Nation has the right to refuse any returns/exchanges after 60 days of purchase.
- A $15 shipping fee will be added to each order at checkout. This flat rate fee is not dependent on the quantity of items ordered.
- Orders with more than one brand will have more than one shipment. It is also possible that items from one brand on the same order may ship separately.
- Ground shipping is the only shipping method at this time.
- Expedited Checkout Process - After creating an account you’ll never again have to enter your shipping and billing address during the checkout process. That means a faster checkout process for you. Each and every time.
- Look at Your Order History - After you create an account with us we’ll keep track of all of your orders so that you can check your order history with us.
- Check on the Status of Your Order - If you have an account with us you’ll be able to check the status, including the tracking information, for all orders that you’ve placed with us.
How to create an account and log in.Create an Account: If you’d like to create an account with us before the checkout process you can click on the “Account” button at the top right of each page. OR you can wait until you reach the checkout page. At that point you will need to select “Register” and then click on “Continue.” Follow the directions to create your account.
Log In: In order to log in before shopping with us simply click on the “Log In” button at the top right of each page and enter your e-mail address and the password you created for this site. If you have forgotten your password simply click on “Forgot Your Password” and we will e-mail you a new password.